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Order Errors

When things go wrong, we want to make it right

FAQ for restaurants

Order error adjustments

Order error adjustments

Protecting against customer fraud

Excessive refund request rates

Photo evidence required

Escalation circumstances

Protecting against delivery person fraud

Minimum satisfaction ratings

Excessive missing item rates

When customer refunds are given, restaurants MAY be charged for:

Missing items

Incorrect items

Incorrect orders

Undelivered orders

Even when customer refunds may be given, restaurants are NOT charged for:

Late customer reports

Fraudulent activity

Undelivered orders

Suspicious deliveries

Late deliveries

Damaged orders

Food condition

Food quality

Calculating order error adjustments

Order error adjustments calculations

Fees you will not be charged for

Monitoring order error adjustments

  • Your downloadable Order Error reports

  • Your downloadable Payment CSV files

  • Your Restaurant Manager Payments tab

  • Your weekly Payment Summary email


Minimizing order errors

Up to date menu

Printed receipts

Tamper-evident materials

Order number

Number the bags


We're always here for you

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