Let’s talk about pricing
You have a lot on your plate, and margins are tight. We want you to be confident in your partnership with Uber Eats. Here’s what to expect.
How fees work
For new locations, a $500 (ex GST) one-time fee will be deducted from your payments in weekly instalments. The activation fee is charged for each location that is on the app and covers the cost of:
- Account set up
- Professional photography
- Initial account management and support
Damage Fee: A Damage Fee of $250 (ex GST) (per Device) is applied if there is any damage to the Device outside of normal wear and tear, the Device is lost or stolen, or you fail to return any Device within the required time period. Device includes any tablet or other mobile device that Uber provides you.
*Additional details below
Uber Eats fee
This fee is charged to you for every order you receive from your customers via the Uber Eats App. It varies depending on the option you choose. Fees shown as a percentage are calculated based on the price of the item(s) you sell (including any GST). The Uber Eats Fee excludes GST.
A flexible Uber Eats Fee for orders received via the Uber Eats app
You can use different service options to help fulfil orders that you receive from your customers via the Uber Eats app. You can easily switch back and forth between the following options based on how busy you are, or when you want to extend the reach of your restaurant.** The Uber Eats Fees below apply only to orders you receive from customers via the Uber Eats app.
Uber Delivery Option
From 1 March 2021, Uber will provide delivery to your customers. Your customers get real-time order tracking.
The same Uber Eats Fee applies for Virtual Restaurants.
Already have the right people for delivery? Enjoy lower Uber Eats Fees and more control when you use your own staff to deliver orders. Don’t worry, you can switch to the Uber Delivery Option when you get busy.
You may also use your own delivery staff for Virtual Restaurants.
Expand your Uber Eats footprint, give customers more choice and allow them to order ahead. All Pickup orders from your restaurant get a lower Uber Eats Fee. It’s a win-win for you and your customers.
Enjoy an introductory Uber Eats Fee of 0% for Pickup orders for the first 90 days when you activate this option for the first time and complete a Pickup order. This introductory fee applies from the date of your first Pickup order and reverts to 6% after the first 90 days.
Pickup is not available for virtual restaurants. Introductory fee may take up to 24 hours to be applied to your account.
Eat in Option
The dine-in option offers your customers a way to order, and pay to enjoy in venue via Uber Eats.
Enjoy a 0% introduction Uber Eats Fee for eat in for the first 90 days after your first completed eat in order. After the first 90 days, the Uber Eats Fee for eat in is 3%.
Eat in is not available for virtual restaurants.
Uber Eats fee for online ordering
Create a new revenue stream for your business by enabling delivery and pickup directly from your Online Ordering website powered by Uber Eats. For orders you receive from customers via the Online Ordering Sales Channel, only pay:
- 25% for the Uber Delivery Option
- 6% for the Self-delivery Option
- 6% for the Pickup Option
- 3% for the Eat in Option
'[Uber Eats] is a marketing tool for us. And it really does drive sales and business.’
Simple order management
The dashboard shows the status of each customer’s order. And after you join, we can help you integrate with your existing POS, where possible.
*For any subsequent location, an Activation Fee of $350 (ex GST) will apply
*Activation fees and Damage Fees will appear on your payment statement as a miscellaneous fee and may be deducted from your payments in weekly instalments.
Delivery and pickup
Grow your store